All Sales Final: Once booked, all sales are final, and no cancellations are permitted unless specified otherwise.

Unsafe Weather: In the event of unsafe weather, we offer the option to reschedule, receive a gift card, or provide a full refund.

Trip Protection: Purchasing Trip Protection allows guests to cancel or reschedule their initial tour at any time for any reason up to 24 hours prior to the scheduled tour time. Guests will be reimbursed for the full ticket amount, less the cost of Trip Protection and any booking fees.

If Trip Protection is not purchased, all sales are final.

Our weight limit is no more than 250 pounds per person and no more than 425 pounds per 2 people that are in the same kayak. All of our kayaks are double kayaks. Unfortunately our kayak manufacturer has given us this strict limit of 250 pounds per person and we cannot exceed this limit.

Each of our kayaks are tandem (made for 2 paddlers). However, the seats are removable and if you have an odd number of paddlers in your party we are able to accommodate the kayak as a single.

Keep in mind, the same 250 pound PER person weight limit still applies even if taking a kayak out as a single.

Tips are greatly appreciated. We like to say, “If you enjoyed your ride, tip your guide!”

Standard US gratuity is 20%!

A mandatory gratuity of 20% will be added for groups 11 or more.

Alcohol is not allowed on any of our tours.

Crystal River is a wildlife wonderland! During your kayak adventure, you might spot:

• Marine Life Galore: Look out for the West Indian Manatee, especially in winter. Dolphins frolicking, turtles gliding by, and an array of fish like bass, snook, bluegill, mullet, and snapper could also make an appearance.
• Bird-Watcher’s Paradise: The skies are bustling with birdlife. Keep your eyes peeled for majestic Ospreys, graceful Herons, soaring Pelicans, and if you’re lucky, the regal Bald Eagle.
• Unique Underwater Views: Thanks to our clear kayaks, not only do you get to see the surface dwellers, but you also get a sneak peek into the underwater realm as you paddle.

• Reservations are required for all tours.
• There is a $5 Parking Fee per the city – you will need to pay by the entrance upon arrival.
• Pets are allowed on the tour as long as the weight limit is not exceeded.
• Alcohol is prohibited 
• Manatees and other wildlife are wild! We cannot guarantee sightings though we do our best to take you to the places where we are most likely to see them based on the day’s conditions!

Please do NOT put sunscreen on the back of your legs because it eats the clarity away and cannot be cleaned off.

We encourage you to bring the following:

• Water (preferably in a reusable water bottle)
• Swimsuit/clothes that you don’t mind getting a little wet
• Sunglasses/hat
• Shoes that can get wet/sandals
• Towel for after the trip
• Any extra gear you’d like! Remember – the less gear, the more visibility through the kayak!

We will provide you with the following:

• Dry bags to store your personal items
• Safety equipment including lifejackets and whistles
• A clear kayak with seats and paddles
• A knowledgeable tour guide

• Every tour is given on one of our 100% clear kayaks.
• Our fleet is small (5 kayaks) so expect an exclusive experience (no more than 10 people at a time).
• Our guides are always helpful and entertaining (and they love tips).

• Yes, children are welcome on our tours!
• We require children 30 pounds or under to bring their own Coast Guard approved life jacket as the size is very specific and safety is of utmost importance.
• We require one adult per each child under age 11.

This is a beginner paddle, so you do not need prior experience!

Yes pets are permitted as long as they do not exceed kayaks weight limit

No