FAQ

All Sales Final: Once booked, all sales are final, and no cancellations are permitted unless specified otherwise.

Unsafe Weather: In the event of unsafe weather, we offer the option to reschedule, receive a gift card, or provide a full refund.

Trip Protection: Purchasing Trip Protection allows guests to cancel or reschedule their initial tour at any time for any reason up to 24 hours prior to the scheduled tour time. Guests will be reimbursed for the full ticket amount, less the cost of Trip Protection and any booking fees.

If Trip Protection is not purchased, all sales are final.

Our weight limit is no more than 250 pounds per person and no more than 425 pounds per 2 people that are in the same kayak. All of our kayaks are double kayaks. Unfortunately our kayak manufacturer has given us this strict limit of 250 pounds per person and we cannot exceed this limit.

Each of our kayaks are tandem (made for 2 paddlers). However, the seats are removable and if you have an odd number of paddlers in your party we are able to accommodate the kayak as a single.

Keep in mind, the same 250 pound PER person weight limit still applies even if taking a kayak out as a single.

Tips are greatly appreciated. We like to say, “If you enjoyed your ride, tip your guide!”

Standard US gratuity is 20%!

A mandatory gratuity of 20% will be added for groups 11 or more.

Alcohol is not allowed on any of our tours.

Our clear kayak adventures are guided eco-tours only, we do not offer rentals at this time.

We encourage you to bring the following:

• Water
• Swimsuit/clothes that you don’t mind getting a little wet
  • The paddles will drip a little bit of water into the boat so a change of clothes may be necessary afterwards
• Sunscreen/sunglasses/hat
  • Please apply prior to entering the boat and allow it to dry as best as possible
• Shoes that can get wet/sandals (we do not allow these to be worn in the boat as they may scratch the kayaks)
• Towel for after the trip

• Disposable containers (cans, plastic, glass, plastic foam or paper)
• Any alcoholic beverages
• Oil-based liquids (sunscreen, lotion, etc.)
• Tobacco products
• Audio Speakers

Each location may have differing age requirements and policies. We encourage guests to reach out to the specific location they are interested in prior to reserving the tour to confirm the appropriate ages.

Our tours are made for any skill levels to participate, we will have basic tips and tricks to help you maneuver the waterways. Some paddling may be considered intermediate based on wind and water conditions but we try our best to paddle at a pace that is convenient for every paddler! We do require all guests to stay with the group.

We only cancel a tour if there is unsafe weather conditions. Typically if winds are greater than 15 mph we will cancel the tour for safety reasons and you will be refunded in full or allowed to reschedule at no additional costs. If conditions are safe and it is only some rain we will continue the paddle as scheduled. We will not paddle if there is lightning in the area. Get Up And Go Kayaking will make the decision on cancelling. Often times this may be a last-minute decision but we try our best to give guests as much time as possible prior to the trip if it will need to be cancelled or rescheduled.

While we can’t guarantee you will see wildlife, our guides are trained and knowledgeable about the best potential areas they may be spotted.

It is not required, but we do ask that you are comfortable on the water. We do provide life jackets for all guests to ensure an extra level of safety as well.

We max out at 10 total paddlers. If you have more paddlers please contact us to see if we can accommodate! We like to keep our groups small and exclusive to give our guests the most intimate experience as possible.